Housekeeping Coordinator

Accor; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor in Ras Al Khaimah is seeking a highly organized Housekeeping Coordinator to support daily operations within a luxury hotel environment. You will coordinate activities, track room status, and act as the main communication link between Housekeeping, Front Office, Engineering and other departments.

The role requires at least one year of relevant experience in a 5-star UAE hotel, strong English and interpersonal skills, and proficiency with Microsoft Office.

Qualifications

• Previous experience in Housekeeping Administration in a hotel.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and hotel PMS is advantageous.
• Ability to work in a fast-paced environment with attention to detail.
• Good command of English; additional languages are a plus.
• At least 1 year in a Housekeeping Coordinator/Administrative role in a 5-star UAE hotel.

Responsibilities

• Coordinate daily housekeeping activities and maintain room status records.
• Coordinate maintenance requests and track ongoing issues.
• Manage lost and found items and guest requests promptly.
• Update room status in the property management system to ensure timely availability.
• Act as communication link between Housekeeping, Front Office, Engineering and other departments.
• Answer calls, respond to inquiries and handle guest requests professionally.
• Prepare daily reports, attendance records, schedules and payroll-related documents.
• Track cleaning supplies, linens and inventory; report shortages.
• Coordinate work orders and follow up on maintenance issues.
• Maintain filing systems and confidential departmental records; assist onboarding and training coordination.

Skills

Communication skills

Microsoft Office

PMS knowledge

Attention to detail

English proficiency

Multilingual ability

Tools

Hotel PMS (PMS)

Job description

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to support the daily operations of the Housekeeping Department.

What you will be doing

• Coordinate daily housekeeping activities and maintain accurate records of room status
• maintenance requests
• lost and found items
• and guest requests
• Monitor and update room status in the property management system to ensure timely room availability
• Serve as the main communication link between Housekeeping
• Front Office
• Engineering
• and other departments
• Answer telephone calls
• respond to inquiries
• and handle guest requests promptly and professionally
• Prepare daily reports
• attendance records
• schedules
• and other administrative documentation for the department
• Track cleaning supplies
• linens
• and departmental inventory
• reporting any shortages as required
• Coordinate work orders and follow up on maintenance issues to ensure timely resolution
• Maintain filing systems and confidential employee and departmental records
• Assist in onboarding
• training coordination
• and administrative support for Housekeeping team members
• Ensure compliance with hotel policies
• hygiene standards
• and health and safety regulations
• Support departmental projects and perform other duties as assigned by the Executive Housekeeper
• Prepare and maintain accurate attendance records
• duty schedules
• leave records
• and overtime reports for payroll processing

Qualifications

Your experience and skills include

• Previous experience in Housekeeping Administration or a similar role within a hotel environment
• Good communication and interpersonal skills
• Proficiency in Microsoft Office applications
• Experience with hotel property management systems is an advantage
• Ability to work in a fast-paced environment and maintain attention to detail
• Good command of English
• additional languages are a plus
• Minimum one 1 year of experience in a Housekeeping Coordinator Administrative or similar support role within a 5-star hotel preferably a luxury resort in the UAE

Qualifications

Your experience and skills include:

• Previous experience in Housekeeping, Administration, or a similar role within a hotel environment.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Experience with hotel property management systems is an advantage.
• Ability to work in a fast-paced environment and maintain attention to detail.
• Good command of English; additional languages are a plus.
• Minimum one (1) year of experience in a Housekeeping Coordinator, Administrative, or similar support role within a 5-star hotel, preferably a luxury resort in the UAE.