Excursion Operations Director

Reliance Career Opportunities; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Reliance Career Opportunities seeks an experienced tourism operations lead to design and develop diverse excursion packages for adventure, culture, luxury, and nature within the UAE. You will research locations, manage supplier relations, negotiate contracts, and lead a team of guides to ensure safety and exceptional customer experiences.

Role requires 5+ years in travel/tourism with 2+ in management; oversee budgeting, compliance, and marketing collaboration to grow profitability and guest

Qualifications

• Minimum 5 years in travel and tourism, with 2+ years in management.
• Proven experience organizing and managing excursions or tour operations in UAE or similar market.

Responsibilities

• Design and develop tourism packages and excursions for varied customer interests.
• Research potential excursion locations, activities, and events within the UAE.
• Build and maintain relationships with local suppliers, guides, transport, and stakeholders.
• Negotiate contracts and service agreements ensuring competitive pricing and safety.
• Evaluate supplier performance and monitor outcomes regularly.
• Lead a team of tour guides and excursion staff; provide training and evaluations.
• Ensure staff knowledge of excursions, customer service, and safety protocols.
• Oversee customer feedback, tailor experiences, and drive satisfaction and repeat business.
• Ensure excursions comply with local regulations, safety, and environmental guidelines.
• Conduct safety audits and risk assessments for locations and activities.
• Ensure licenses, permits, and insurance coverage are in place.
• Prepare and manage budgets; report performance and propose improvements to senior management.
• Collaborate with marketing to promote excursions and stay updated on tourism trends.

Skills

Leadership

Communication

Interpersonal skills

Tourism market knowledge

MS Office

Excursion management software

Problem-solving

Conflict resolution

Education

Bachelor's degree in Tourism Management, Hospitality, Business Administration

Tools

MS Office

Excursion management software

Job description

Reliance Career Opportunities seeks an experienced tourism operations lead to design and develop diverse excursion packages for adventure, culture, luxury, and nature within the UAE. You will research locations, manage supplier relations, negotiate contracts, and lead a team of guides to ensure safety and exceptional customer experiences.

Role requires 5+ years in travel/tourism with 2+ in management; oversee budgeting, compliance, and marketing collaboration to grow profitability and guest