Tour Operations Lead — UAE Tours & Excursions

Anex Tour Tourism LLC

Dubai

On-site

AED 90,000 - 180,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Employment visa

Medical insurance

Annual leave

Career growth

Professional environment

Job summary

Anex Tour Tourism LLC in Dubai seeks an experienced Tour Operations Specialist to join our Operations Department. You will coordinate daily tour operations, supplier reservations, guide scheduling, and ensure exceptional service delivery for our guests.

Key responsibilities include planning daily tours, managing reservations with tour partners, coordinating bookings for cruises and activities, and handling guest issues with a focus on UAE product knowledge.

Qualifications

Minimum 3 years of experience in tour operations within a DMC or tour operator.
Experience managing reservations and supplier relationships.
Strong knowledge of UAE tourism products and excursion portfolio.
Fluent English (written and spoken) required.
Solid MS Office skills, especially Excel (Pivot Tables, Filtering).
Ability to work under pressure and resolve operational issues efficiently.
Willingness to work shifts, weekends, and during peak seasons.
Candidates must have their own accommodation and transportation.

Responsibilities

Plan and coordinate daily tour and excursion operations.
Manage reservations and daily communication with tour suppliers and partners.
Coordinate bookings for cruises, desert safaris, theme parks, attractions, and ticket providers.
Organize tour capacities, pick-up schedules, and operational logistics.
Coordinate the guide team, conduct operational briefings, and monitor service quality.
Handle guest complaints, tour amendments, cancellations, and refund requests.
Maintain excellent knowledge of UAE tourism products and destinations.