Tourism Development & Operations Manager

ELVAYA TRAVEL & TOURISM; Dubai; Presencial; AED 150 000 - 200 000; Tempo integral

Resumo da oferta

ELVAYA TRAVEL & TOURISM in Dubai is seeking a seasoned tourism operations leader to develop and implement product packages and new travel experiences while overseeing daily operations.

You will coordinate with hotels, airlines, transport providers, tour operators and guides to ensure high-quality service and customer satisfaction, while building strong local and international partnerships and exploring new business opportunities.

Qualificações

• Minimum 10 years of proven experience in the tourism and travel industry.
• Strong experience in tourism development and operational management.
• Excellent knowledge of tourism services, destinations, hotels, transportation, and tour operations.
• Strong network and relationships with tourism suppliers and service providers.
• Excellent negotiation, communication, coordination, and problem-solving skills.
• Strong leadership and organizational abilities.
• Ability to manage multiple operations and priorities simultaneously.
• Excellent command of English; additional languages are an advantage.
• Experience in developing tourism packages and establishing new business partnerships is highly desirable.
• UAE tourism industry experience is an advantage.

Responsabilidades

• Develop and implement tourism products, packages and new experiences.
• Manage daily tourism operations and ensure smooth service delivery.
• Coordinate with hotels, airlines, transportation providers, tour operators, guides and other tourism partners.
• Monitor the quality, efficiency and reliability of tourism services.
• Develop and maintain strong relationships with local and international tourism partners.
• Identify new tourism opportunities, destinations, markets and business partnerships.
• Supervise reservations, bookings, transportation, accommodation, tours and other operational arrangements.
• Handle operational issues and customer requirements professionally and efficiently.
• Monitor service providers and negotiate commercial terms when required.
• Develop procedures and standards to improve operational efficiency and customer satisfaction.
• Prepare operational reports and provide management with recommendations for business development.
• Coordinate closely with the sales, marketing, finance and operations teams.

Conhecimentos

Tourism development

Operations management

Negotiation

Leadership

Customer service

Descrição da oferta de emprego

Responsibilities

• Develop and implement tourism products packages and new travel experiences
• Manage and monitor daily tourism operations and ensure smooth service delivery
• Coordinate with hotels airlines transportation providers tour operators guides and other tourism partners
• Monitor the quality efficiency and reliability of tourism services
• Develop and maintain strong relationships with local and international tourism partners
• Identify new tourism opportunities destinations markets and business partnerships
• Supervise reservations bookings transportation accommodation tours and other operational arrangements
• Handle operational issues and customer requirements professionally and efficiently
• Monitor service providers and negotiate commercial terms when required
• Develop procedures and standards to improve operational efficiency and customer satisfaction
• Prepare operational reports and provide management with recommendations for business development
• Coordinate closely with the sales marketing finance and operations teams

Requirements

• Minimum 10 years of proven experience in the tourism and travel industry.
• Strong experience in tourism development and operational management.
• Excellent knowledge of tourism services, destinations, hotels, transportation, and tour operations.
• Strong network and relationships with tourism suppliers and service providers.
• Excellent negotiation, communication, coordination, and problem-solving skills.
• Strong leadership and organizational abilities.
• Ability to manage multiple operations and priorities simultaneously.
• Excellent command of English; additional languages are an advantage.
• Experience in developing tourism packages and establishing new business partnerships is highly desirable.
• UAE tourism industry experience is an advantage.