Tourism Development & Operations Leader

ELVAYA TRAVEL & TOURISM; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

ELVAYA TRAVEL & TOURISM in Dubai is seeking a seasoned tourism operations leader to develop and implement product packages and new travel experiences while overseeing daily operations.

You will coordinate with hotels, airlines, transport providers, tour operators and guides to ensure high-quality service and customer satisfaction, while building strong local and international partnerships and exploring new business opportunities.

Qualifications

• Minimum 10 years of proven experience in the tourism and travel industry.
• Strong experience in tourism development and operational management.
• Excellent knowledge of tourism services, destinations, hotels, transportation, and tour operations.
• Strong network and relationships with tourism suppliers and service providers.
• Excellent negotiation, communication, coordination, and problem-solving skills.
• Strong leadership and organizational abilities.
• Ability to manage multiple operations and priorities simultaneously.
• Excellent command of English; additional languages are an advantage.
• Experience in developing tourism packages and establishing new business partnerships is highly desirable.
• UAE tourism industry experience is an advantage.

Responsibilities

• Develop and implement tourism products, packages and new experiences.
• Manage daily tourism operations and ensure smooth service delivery.
• Coordinate with hotels, airlines, transportation providers, tour operators, guides and other tourism partners.
• Monitor the quality, efficiency and reliability of tourism services.
• Develop and maintain strong relationships with local and international tourism partners.
• Identify new tourism opportunities, destinations, markets and business partnerships.
• Supervise reservations, bookings, transportation, accommodation, tours and other operational arrangements.
• Handle operational issues and customer requirements professionally and efficiently.
• Monitor service providers and negotiate commercial terms when required.
• Develop procedures and standards to improve operational efficiency and customer satisfaction.
• Prepare operational reports and provide management with recommendations for business development.
• Coordinate closely with the sales, marketing, finance and operations teams.

Skills

Tourism development

Operations management

Negotiation

Leadership

Customer service

Job description

ELVAYA TRAVEL & TOURISM in Dubai is seeking a seasoned tourism operations leader to develop and implement product packages and new travel experiences while overseeing daily operations.

You will coordinate with hotels, airlines, transport providers, tour operators and guides to ensure high-quality service and customer satisfaction, while building strong local and international partnerships and exploring new business opportunities.