Event General Manager

FeverUp; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A dynamic event management company is seeking a Director to manage operations and ensure guest satisfaction at an immersive experience in Dubai. The role involves overseeing staff, coordinating with producers, resolving customer issues, and maintaining equipment standards. Ideal candidates should possess strong leadership skills and technical knowledge, and will represent the company's values. This contractor position offers flexible hours and potential performance-based incentives starting from October 2025 to October 2026.

Benefits

Potential incentives based on performance

Flexible hours up to 40 hours weekly

Qualifications

• Experience as a Director or similar role.
• Ability to manage staff and operations efficiently.

Responsibilities

• Manage planning and operations for setup and teardown.
• Coordinate with local producers and manage guest satisfaction.
• Responsible for staffing and employee time sheet validations.
• Resolve customer complaints and oversee cleanliness.
• Lead training sessions for staff.
• Understand technical requirements and troubleshoot issues.
• Oversee ticketing operations and guest check-in.
• Create engaging atmosphere for guests.
• Outreach for additional sales opportunities.
• Manage on-site equipment and health standards.
• Communicate with vendors and ensure smooth operations.
• Handle guest recovery communications.
• Represent Fever brand values and communicate challenges.
• Complete daily reports and communicate with teams.

Job description

ABOUT THE EXPERIENCE

Dopamine Land is a multisensory experience combining media technology and play in one place. Whether you fancy a day out with the kids or one of our late evening adult-friendly sessions this interactive museum wants everyone to embrace their inner child and explore all the colorful installations. So dont miss out! Take a break from your everyday life and get those dopamine levels up!

ABOUT THE ROLE

• Manage the overall organization planning and operations of set-up and teardown sequences linked to each area.
• Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction.
• Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets. All recommendations for staffing fluctuations should be pro-actively discussed with the Fever producer team and any changes to number of staff need to be approved.
• Resolve customer complaints concerns & general needs. Any notable items should be reported to the producer team with anything urgent flagged in a timely manner.
• Oversight of the stock and cleanliness of all points of the overall experience.
• Assist in leading Fever training sessions and program development providing ongoing support as needed for new hires or for regular staff refreshers.
• Must understand the technical requirements needed to run and service the experience and be able to troubleshoot document and report technical issues if and when they occur.
• Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks. Responsible for ticket validation devices and check in process controlling the flow of guests.
• Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities.
• Outreach to local groups (local hotels schools universities large companies etc.) to drum up sales for additional sales opportunities.
• Maintain & manage the on site equipment ensuring all health & safety standards are being followed.
• In coordination with the Fever Ops team manage & set up the POS systems located at each point of sale.
• Communicating with various vendors (security janitorial etc.) and landlord or venue owner and their representatives as needed to ensure smooth operations.
• Guest Recovery communications with patrons.
• Assume the role of a Fever brand ambassador; you (and the rest of the staff) are a representative of the company and should be serving and communicating the values of the company.
• Proactively communicate any challenges opportunities and suggestions to the Fever producer team for consideration and/or appropriate action.
• Responsible for completing a daily report weekly check in calls and consistent communication with the Fever producer and project management teams.

What we offer:

• Contractor position starting October 2025 - October 2026
• Hours range upwards of 40 hours weekly
• Potential incentives based on performance

Required Experience

Director