Evening B2B Luxury Reservations Specialist - Ukrainian

Pure Escapes; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Pure Escapes in Dubai is seeking a Ukrainian-speaking Night Shift B2B Reservations & Operations Specialist to join our luxury travel team. The role supports evening and overnight reservations for international B2B partners, ensuring accuracy, speed and high service standards.

You will manage inquiries, confirmations, amendments and urgent requests, coordinate with hotels and suppliers, and maintain precise CRM records. Fluent Ukrainian and strong English are essential; Russian is a plus.

Qualifications

• Strong reservations experience in travel or hospitality.
• B2B travel environment experience preferred.
• Knowledge of hotel and resort booking processes.
• Experience communicating with hotels, suppliers and travel partners.
• Fluent Ukrainian; strong English; Russian desirable.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage several urgent requests simultaneously.
• Comfortable working evening and overnight hours in Dubai.
• Experience using CRM, reservations or travel booking systems.
• Based in Dubai or willing to relocate to Dubai.

Responsibilities

• Manage new reservation enquiries, confirmations, amendments and cancellations.
• Respond promptly to urgent requests from international B2B travel partners.
• Communicate with hotels, resorts, transfer providers and other suppliers.
• Check availability, rates, offers, restrictions and booking conditions.
• Follow up on pending confirmations and provide timely updates.
• Handle complex and high-value luxury bookings accurately and professionally.
• Maintain accurate booking records in the CRM.
• Ensure all bookings follow internal procedures and commercial policies.
• Escalate urgent or commercially sensitive cases when required.
• Prepare a detailed handover for the daytime reservations and operations teams.
• Maintain Pure Escapes' exceptional service standards at all times.

Skills

Reservations experience

B2B travel

Hotel booking processes

CRM systems

Travel booking systems

Ukrainian language

English language

Russian language

Attention to detail

Organizational skills

Problem solving

Time management

Evening/night hours

Dubai-based

Tools

CRM software

Reservations systems

Job description

Pure Escapes in Dubai is seeking a Ukrainian-speaking Night Shift B2B Reservations & Operations Specialist to join our luxury travel team. The role supports evening and overnight reservations for international B2B partners, ensuring accuracy, speed and high service standards.

You will manage inquiries, confirmations, amendments and urgent requests, coordinate with hotels and suppliers, and maintain precise CRM records. Fluent Ukrainian and strong English are essential; Russian is a plus.