Luxury Reservations Specialist – Dubai Hotel

AccorHotels Middle East; Abu Dhabi; Presencial; AED 45.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Duty meals

Vacation tickets

Medical insurance

Descripción de la vacante

Rixos Premium Dubai JBR in Dubai seeks a professional Reservations Agent to deliver exceptional service and ensure a seamless booking experience. You will be the first point of contact for guests, handling inquiries and reservations with courtesy and efficiency.

Responsibilities include replying to calls and emails, booking across leisure and business segments, recording details in the PMS, upselling, and advising guests about our property and UAE attractions.

Formación

• Minimum of 1 year experience in Reservations, or Sales, preferably in the hospitality industry.

Responsabilidades

• Respond promptly and professionally to room reservation inquiries via phone, email, and other communication channels.
• Efficiently book accommodations for guests across market segments, including leisure, business travel, and group bookings.
• Record all required reservation information in the Property Management System.
• Upsell room types and additional services to maximize revenue while meeting guest needs.
• Provide information about our property, amenities, and local attractions in the UAE.
• Collaborate with other departments to ensure guest requests and special requirements are met.
• Handle changes, cancellations, and special requests with a customer-centric approach.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Assist in resolving customer complaints and concerns in a timely and professional manner.

Conocimientos

English fluency

Russian

Turkish

Telephone etiquette

Written communication

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

Rixos Premium Dubai JBR in Dubai seeks a professional Reservations Agent to deliver exceptional service and ensure a seamless booking experience. You will be the first point of contact for guests, handling inquiries and reservations with courtesy and efficiency.

Responsibilities include replying to calls and emails, booking across leisure and business segments, recording details in the PMS, upselling, and advising guests about our property and UAE attractions.