Night Shift B2B Reservations & Operations Specialist – Ukrainian Speaker | Dubai

Pure Escapes; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Pure Escapes in Dubai is seeking a Ukrainian-speaking Night Shift B2B Reservations & Operations Specialist to join our luxury travel team. The role supports evening and overnight reservations for international B2B partners, ensuring accuracy, speed and high service standards.

You will manage inquiries, confirmations, amendments and urgent requests, coordinate with hotels and suppliers, and maintain precise CRM records. Fluent Ukrainian and strong English are essential; Russian is a plus.

Qualifications

• Strong reservations experience in travel or hospitality.
• B2B travel environment experience preferred.
• Knowledge of hotel and resort booking processes.
• Experience communicating with hotels, suppliers and travel partners.
• Fluent Ukrainian; strong English; Russian desirable.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage several urgent requests simultaneously.
• Comfortable working evening and overnight hours in Dubai.
• Experience using CRM, reservations or travel booking systems.
• Based in Dubai or willing to relocate to Dubai.

Responsibilities

• Manage new reservation enquiries, confirmations, amendments and cancellations.
• Respond promptly to urgent requests from international B2B travel partners.
• Communicate with hotels, resorts, transfer providers and other suppliers.
• Check availability, rates, offers, restrictions and booking conditions.
• Follow up on pending confirmations and provide timely updates.
• Handle complex and high-value luxury bookings accurately and professionally.
• Maintain accurate booking records in the CRM.
• Ensure all bookings follow internal procedures and commercial policies.
• Escalate urgent or commercially sensitive cases when required.
• Prepare a detailed handover for the daytime reservations and operations teams.
• Maintain Pure Escapes' exceptional service standards at all times.

Skills

Reservations experience

B2B travel

Hotel booking processes

CRM systems

Travel booking systems

Ukrainian language

English language

Russian language

Attention to detail

Organizational skills

Problem solving

Time management

Evening/night hours

Dubai-based

Tools

CRM software

Reservations systems

Job description

Night Shift B2B Reservations & Operations Specialist - Ukrainian Speaker | Dubai

Location: Dubai, UAE

Employment: Full-time, office-based

Working hours: Approximately 6:30 p.m.-2:30 a.m. Dubai time

Language: Fluent Ukrainian and Russian languages required;

Pure Escapes is looking for an experienced Ukrainian-speaking B2B Reservations & Operations Specialist to join our Dubai team and manage our evening and overnight reservations function.

This is a key position for a highly capable travel professional who understands the pace, accuracy and level of service required when handling luxury bookings for international B2B travel partners.

You will support our global network of travel agencies outside standard Dubai office hours, managing new enquiries, urgent booking requests, amendments and operational matters.

Who we are looking for

The ideal candidate will have strong, hands-on reservations experience gained within:

• A luxury DMC
• A tour operator or travel wholesaler
• A luxury travel agency
• A central reservations office

You should understand the complete reservations process, including availability, room and villa categories, rates, special offers, booking conditions, amendments, cancellations and pre-arrival arrangements.

Key responsibilities

• Manage new reservation enquiries, confirmations, amendments and cancellations
• Respond promptly to urgent requests from international B2B travel partners
• Communicate directly with hotels, resorts, transfer providers and other suppliers
• Check availability, rates, offers, restrictions and booking conditions
• Follow up on pending confirmations and ensure partners receive timely updates
• Handle complex and high-value luxury bookings accurately and professionally
• Resolve last-minute operational matters calmly and efficiently
• Maintain accurate and complete booking records in the company CRM
• Ensure all bookings follow Pure Escapes' internal procedures and commercial policies
• Escalate urgent or commercially sensitive cases when required
• Prepare a detailed handover for the daytime reservations and operations teams
• Maintain Pure Escapes' exceptional service standards at all times

Essential experience and skills

• Strong reservations experience within the travel or hospitality industry
• Previous experience in a B2B travel environment is strongly preferred
• Solid understanding of hotel and resort booking processes
• Experience communicating with hotels, suppliers and professional travel partners
• Fluent written and spoken Ukrainian
• Excellent written and spoken English
• Russian language skills are highly desirable
• Exceptional attention to detail
• Strong organisational and problem-solving skills
• Ability to manage several urgent requests simultaneously
• Confidence working independently during evening and overnight hours
• Experience using CRM, reservations or travel booking systems
• Currently based in Dubai or willing to relocate to Dubai
• Available to work approximately 6:30 p.m.-2:30 a.m. Dubai time

The person we would love to meet

You are calm, organised and naturally service-driven. You take ownership of every request and understand that speed must never come at the expense of accuracy.

You know how to communicate professionally with travel partners and luxury hotels, manage urgent situations and provide clear updates without requiring constant supervision.

Most importantly, you have genuine reservations expertise and understand the expectations of the international B2B luxury travel industry.

Why join Pure Escapes?

Pure Escapes is an established international luxury destination management company specialising in the Maldives, Seychelles, the UAE, Southern Africa and Thailand.

You will have the opportunity to:

• Work with some of the world's most prestigious hotels and resorts
• Manage high-value luxury travel bookings
• Support an international network of professional travel partners
• Join an ambitious and experienced global team
• Develop your career within the luxury travel industry
• Play an important role in a growing international company