EV Service Advisor: Build Trust & Drive Electric

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 80,000 - 120,000; Full time

Benefits offered by this job

Attractive salary

Benefits

Career growth opportunities

Brand exposure to BYD vehicles

Job summary

BYD and Al-Futtaim Electric Mobility are seeking an EV Service Advisor in the UAE to guide customers through the service journey, offering expert advice on maintenance, charging systems, and service requirements, delivering a seamless aftersales experience.

Join the BYD Aftersales Team to build loyalty, drive revenue, and ensure transparent, professional interactions from vehicle reception to delivery. UAE driving license preferred; English fluency essential; EV brand experience highly valued.

Qualifications

• Diploma or Bachelor's degree in automotive/mechanical engineering, business, or related field.
• 2–3 years of experience as a service advisor or in a customer-facing Aftersales role.
• Experience with EV or Hybrid brands is highly preferred.
• Strong customer handling and relationship-building skills.
• Good understanding of workshop operations and service processes.
• Excellent English communication; Arabic is an advantage.
• UAE driving license preferred.

Responsibilities

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements.
• Create service estimates and explain repair recommendations clearly and confidently.
• Build long-term customer relationships to enhance retention and loyalty.
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion.
• Keep customers informed throughout the service process with regular updates.
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate.
• Ensure vehicles are delivered on time with a clear explanation of all work completed.
• Handle customer concerns professionally to achieve high customer satisfaction scores.
• Maintain accurate documentation and follow company policies and procedures.

Skills

Customer service

EV technology understanding

Communication

Sales & upselling

Technical explanation ability

Organizational skills

MS Office

Arabic language (advantage)

Education

Diploma or Bachelor's Degree in Automotive/Mechanical Engineering/Business or related field

Tools

SAP

Job description

BYD and Al-Futtaim Electric Mobility are seeking an EV Service Advisor in the UAE to guide customers through the service journey, offering expert advice on maintenance, charging systems, and service requirements, delivering a seamless aftersales experience.

Join the BYD Aftersales Team to build loyalty, drive revenue, and ensure transparent, professional interactions from vehicle reception to delivery. UAE driving license preferred; English fluency essential; EV brand experience highly valued.