EV Service Advisor: Elevate Customer Experience & Repairs

Al-Futtaim; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Al-Futtaim Automotive in the UAE is seeking an EV Service Advisor to join the BYD Aftersales Team. You will guide customers through their service journey, provide expert advice on maintenance, charging, and repairs, and ensure a seamless aftersales experience.

The role centers on building trust, driving revenue, and delivering a transparent service from reception through delivery, with a strong focus on customer satisfaction and loyalty.

Qualifications

• Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or related field.
• 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry.
• Experience with EV or Hybrid brands is highly preferred.
• Excellent English communication; Arabic is an advantage.
• UAE driving license is preferred.

Responsibilities

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
• Create service estimates and explain repair recommendations clearly and confidently
• Build long-term customer relationships to enhance retention and loyalty
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion
• Keep customers informed throughout the service process with regular updates
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
• Ensure vehicles are delivered on time with a clear explanation of all work completed
• Handle customer concerns professionally to achieve high customer satisfaction scores
• Maintain accurate documentation and follow company policies and procedures

Skills

Customer service

EV knowledge

Communication

Sales & upselling

Explain technical info clearly

Organizational skills

Results-driven

Education

Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or related field

Tools

MS Office

SAP

Job description

Al-Futtaim Automotive in the UAE is seeking an EV Service Advisor to join the BYD Aftersales Team. You will guide customers through their service journey, provide expert advice on maintenance, charging, and repairs, and ensure a seamless aftersales experience.

The role centers on building trust, driving revenue, and delivering a transparent service from reception through delivery, with a strong focus on customer satisfaction and loyalty.