B2B Aftersales Lead - Fleet & EV Solutions

Al-Futtaim; Dubai; On-site; AED 420,000 - 540,000; Full time

Job summary

Al-Futtaim Automotive is seeking an experienced B2B Aftersales Manager in Dubai to drive fleet aftersales, profitability and customer satisfaction for BYD, DENZA, YANGWANG and Polestar across UAE. You will own service contracts, warranties, and solutions for corporate clients.

You will lead a high-impact team, coordinate with central Aftersales and OEM partners, and shape value-driven aftersales programs for a growing electric mobility portfolio.

Qualifications

• At least 10 years of automotive aftersales experience.
• Experience with UAE fleet key accounts.
• Strong dealer/lease company aftersales knowledge.
• Understanding of EV and PHEV technology.
• Proven leadership and project management skills.

Responsibilities

• Lead fleet aftersales activities and drive business plans and P&L.
• Develop service contracts, extended warranties and aftersales solutions.
• Build relationships with corporate and SME fleet customers through visits and reviews.
• Align SLAs, capacity, parts and forecasts with Central Aftersales and partners.
• Manage fleet dashboards, data and KPIs to monitor performance and profitability.
• Coordinate breakdowns, repairs, recalls and technical support for key accounts.
• Support Fleet Sales with aftersales insights and business cases.
• Provide EV/PHEV training to key accounts and track market insights.
• Engage OEMs to advance dashboards, telematics and aftersales solutions.
• Lead and develop Aftersales KAM team and engage senior stakeholders.

Skills

Aftersales leadership

Key account management

Fleet operations

EV / PHEV knowledge

Stakeholder management

Dealership / leasing aftersales

Microsoft Office

Education

Engineering/Business degree

Tools

Microsoft Office

Job description

Al-Futtaim Automotive is seeking an experienced B2B Aftersales Manager in Dubai to drive fleet aftersales, profitability and customer satisfaction for BYD, DENZA, YANGWANG and Polestar across UAE. You will own service contracts, warranties, and solutions for corporate clients.

You will lead a high-impact team, coordinate with central Aftersales and OEM partners, and shape value-driven aftersales programs for a growing electric mobility portfolio.