Enterprise CSM – Cloud & AI Solutions Lead

ByteDance; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

ByteDance is seeking a Customer Success Manager for BytePlus in Dubai. This role involves serving as the primary technical contact for enterprise accounts and providing expert guidance during the post-sales phase. The ideal candidate will have a Bachelor's degree and over 3 years of experience in technical customer-facing roles, alongside deep expertise in cloud or AI products. Responsibilities include leading project delivery for cloud migration, addressing technical issues, and contributing to documentation. Join us to drive customer success in the Cloud and AI space.

Qualifications

• 3+ years in technical customer-facing roles like Technical Account Manager or Cloud Solution Architect.
• Deep expertise in cloud or AI product suites from major providers like AWS, Azure, or GCP.
• Ability to set goals and drive team success.

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts.
• Provide expert guidance during post-sales phases.
• Lead project delivery for cloud migration and deployment.
• Act as lead liaison for technical issues and escalations.
• Contribute to technical documentation and industry insights.

Skills

Technical Account Management

Cloud Solutions

AI Product Expertise

Project Management

Education

Bachelor’s degree or above

Job description

ByteDance is seeking a Customer Success Manager for BytePlus in Dubai. This role involves serving as the primary technical contact for enterprise accounts and providing expert guidance during the post-sales phase. The ideal candidate will have a Bachelor's degree and over 3 years of experience in technical customer-facing roles, alongside deep expertise in cloud or AI products. Responsibilities include leading project delivery for cloud migration, addressing technical issues, and contributing to documentation. Join us to drive customer success in the Cloud and AI space.