Customer Success Manager - BytePlus (GenAI & SaaS)

ByteDance; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

ByteDance's BytePlus team is seeking an experienced technical senior to lead enterprise cloud projects in the Dubai area. You will manage migrations, deployments, and ongoing support for major clients while guiding post-sales technical strategy.

You will drive customer success through deep cloud and AI know-how, act as a trusted advisor to stakeholders, and contribute to best-practice documentation to sustain growth and innovation across the business.

Qualifications

• Bachelor's degree or higher with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (AWS, Azure, GCP).
• Collaborative team player with ability to set goals, drive delivery and foster team morale.

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building long-term relationships.
• Provide expert technical guidance during post-sales, understanding client scenarios and sharing best practices.
• Own and lead project delivery for cloud migration, deployment and expansion with on-time completion.
• Act as lead liaison for technical issues and escalations, delivering solutions for evolving customer needs.
• Maintain thought leadership in Cloud, AI, and ML through documentation and internal best practices.

Skills

Cloud expertise

AI/ML knowledge

Customer-facing

Education

Bachelor's degree

Tools

AWS

Azure

GCP

Job description

Responsibilities

About the Team
Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!

Key Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
• Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
• Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
• Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
• Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP).
• A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.

Preferred Qualifications

• Prior success collaborating with Digital-Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
• Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.