Customer Success Manager - BytePlus (GenAI & SaaS) Advertising & Sales - Sales support Dubai Regular

ByteDance; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

ByteDance is seeking a Customer Success Manager for BytePlus in Dubai. This role involves serving as the primary technical contact for enterprise accounts and providing expert guidance during the post-sales phase. The ideal candidate will have a Bachelor's degree and over 3 years of experience in technical customer-facing roles, alongside deep expertise in cloud or AI products. Responsibilities include leading project delivery for cloud migration, addressing technical issues, and contributing to documentation. Join us to drive customer success in the Cloud and AI space.

Qualifications

• 3+ years in technical customer-facing roles like Technical Account Manager or Cloud Solution Architect.
• Deep expertise in cloud or AI product suites from major providers like AWS, Azure, or GCP.
• Ability to set goals and drive team success.

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts.
• Provide expert guidance during post-sales phases.
• Lead project delivery for cloud migration and deployment.
• Act as lead liaison for technical issues and escalations.
• Contribute to technical documentation and industry insights.

Skills

Technical Account Management

Cloud Solutions

AI Product Expertise

Project Management

Education

Bachelor’s degree or above

Job description

Customer Success Manager - BytePlus (GenAI & SaaS)

Location: Dubai

Employment Type: Regular

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building strong long‑term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
• Provide expert technical guidance during the post‑sales phase, gaining an in‑depth understanding of client business scenarios to summarize and share product application best practices.
• Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
• Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
• Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above with 3+ years in technical customer‑facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
• Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP).
• A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.

Preferred Qualifications

• Prior success collaborating with Digital‑Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E‑commerce, Media, Gaming, or Education.
• Proven track record in managing large‑scale migration and deployment projects within enterprise software or cloud ecosystems.