Engagement Manager

Infosys; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

Infosys is seeking an experienced Account Manager – Financial Services in the UAE to own and grow a strategic client relationship. The role focuses on account growth, executive stakeholder engagement, and ensuring commercial performance across the client portfolio.

You will work with senior client stakeholders and internal teams to identify growth opportunities, manage renewals, and drive multi-service-line expansion in the region.

Qualifications

• Experience managing complex Financial Services accounts
• Proven ability to own account strategy and growth plans
• Strong executive stakeholder engagement and negotiation skills
• Understanding of banking/FS landscape and transformation initiatives

Responsibilities

• Own the overall account strategy and growth plan, including renewals and revenue expansion
• Build relationships with senior stakeholders across business, technology, procurement
• Identify priorities and translate into qualified opportunities across Infosys offerings
• Lead opportunities from qualification through solution development, proposal, and closure
• Manage account performance across revenue, bookings, profitability, forecasting and receivables
• Coordinate with delivery leadership to ensure governance and risk management
• Develop opportunities within existing accounts and selected named prospects

Skills

Account management

Business development

Stakeholder management

Strategic planning

Consultative selling

Contract negotiations

Financial services domain knowledge

Delivery coordination

Job description

Account Manager – Financial Services | UAE

Location: UAE

Industry: Financial Services

Role: Account Management / Client Services / Business Development

About the Role

We are looking for an experienced Account Manager – Financial Services to own and grow a strategic client relationship in the UAE.

This is a client-facing role with responsibility for account growth, executive stakeholder engagement, commercial performance, client retention, and opportunity development. You will work closely with senior client stakeholders and internal delivery, consulting, solutioning and service-line teams to identify growth opportunities and bring the best of Infosys capabilities to the client.

While the primary focus will be on a strategic existing account, the role may also include responsibility for additional accounts and selected new-business opportunities within the region.

What You’ll Do

• Own the overall account strategy and growth plan, including renewals, revenue growth, pipeline development and expansion into new buying centers.
• Build and strengthen relationships with senior stakeholders across business, technology, procurement and other key functions.
• Identify client priorities and translate them into qualified opportunities across Infosys service offerings.
• Lead opportunities from qualification through solution development, proposal, commercial negotiation and closure.
• Manage account performance across revenue, bookings, profitability, forecasting and receivables.
• Partner with delivery leadership to ensure strong client governance, proactively address risks and support client retention.
• Coordinate cross-functional teams across delivery, consulting, solutioning, service lines, alliances, finance and legal.
• Develop opportunities within additional existing accounts and selected named prospects, where assigned.

What We’re Looking For

• Strong experience managing and growing complex Financial Services accounts within IT services, technology consulting or outsourcing.
• Demonstrated ownership of account plans, commercial targets, renewals and multi-service-line growth.
• Proven ability to build relationships with senior business and technology stakeholders.
• Good understanding of banking and Financial Services, including business priorities, technology landscapes and transformation initiatives.
• Strong commercial acumen with experience in pricing, negotiations, contracts, profitability and deal closure.
• Experience leading cross-functional pursuits and working with geographically distributed delivery and solution teams.
• Excellent executive communication, consultative selling, negotiation and stakeholder-management skills.

Preferred Experience

• Experience working with Financial Services clients in the UAE or wider GCC region.
• Exposure to areas such as banking, payments, data and AI, cloud, digital transformation, cybersecurity or managed services.
• Experience developing new client relationships alongside existing-account responsibilities.

If you bring a strong combination of Financial Services domain knowledge, account leadership, commercial acumen and consultative selling, we would be keen to hear from you.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.