Emirati - Client Services Ambassador

Mediclinic; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic in the United Arab Emirates is seeking a Patient Administrator to improve patient care by efficiently handling all aspects of the patient administrator role.

You will manage the appointment scheduling and registration processes, oversee medical insurance processing and related tasks, and ensure accurate billing and cash handling while maintaining high-quality patient service.

Qualifications

• Grade 12 completed is essential.
• Diploma or Bachelor’s in medical science or finance preferred.
• Experience in healthcare customer services desirable.
• Familiarity with healthcare insurance terms is a plus.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processing and related tasks.
• Oversee billing and cash up activities.
• Maintain high quality patient service and customer care.

Skills

MS Office

CRM software

Hospital information systems

Medical terminology

Patient scheduling

Numerical literacy

Education

Grade 12

Diploma or Bachelor's in medical/finance

Tools

Billing software

Job description

Closing date: 06/11/2026
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 74841
Workplace Type:

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.