Ecommerce Manager

Mai Dubai™ Bottled Drinking Water; Dubai; On-site; AED 450,000 - 700,000; Full time

Job summary

Mai Dubai™ Bottled Drinking Water seeks a commercially driven E-Commerce Manager to own end-to-end P&L, revenue growth, profitability, and operational performance across digital channels in the UAE.

You will lead marketplace relationships with Talabat, Noon, Careem, Kibsons, and Amazon Seller Central; optimize pricing, promotions, and assortment; and collaborate with Sales, Finance, Supply Chain, and IT to deliver strong customer experience and measurable growth.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce or related field.
• 8-12 years FMCG experience with 5-7 years in E-Commerce and marketplace management.
• Proven track record in managing E-Commerce performance and, preferably, full P&L ownership.
• Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central and similar platforms.

Responsibilities

• P&L ownership: accountable for E-Commerce revenue, margins, budgets and forecasts.
• Business strategy: develop and execute growth strategy, annual plans, and channel expansion.
• Marketplace management: lead strategic accounts across Talabat, Noon, Careem, Kibsons, Amazon Seller Central.
• Commercial negotiations: own pricing, margins, promotions, and joint business plans.
• Sales & profitability growth: drive acquisition, conversion, assortment, pricing optimization and promotions ROI.
• Performance management: monitor KPIs and analyze data to improve revenue and margins.
• Cross-functional leadership: collaborate with Sales, Trade Marketing, Finance, Supply Chain and IT.
• Market development: identify new platforms and opportunities to strengthen digital presence.
• Leadership & reporting: lead the E-Commerce team and report to Senior Management.

Skills

E-Commerce strategy

Marketplace management

P&L ownership

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Commerce

Master's degree (advantage)

Tools

SAP

Advanced Excel

PowerPoint

Job description

Mai Dubai is seeking a commercially driven E-Commerce Manager to take full ownership of the company's E-Commerce business, with end-to-end accountability for P&L, revenue growth, profitability, and operational performance.

Key Responsibilities:

• P&L Ownership: Take full accountability for E-Commerce revenue, profitability, budgets, forecasts, margins, and overall business performance.
• Business Strategy: Develop and execute the E-Commerce growth strategy, annual business plans, and channel expansion initiatives.
• Marketplace Management: Lead strategic accounts including Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other digital platforms.
• Commercial Negotiations: Own pricing, margins, commissions, promotional investments, commercial agreements, and joint business plans.
• Sales & Profitability Growth: Drive customer acquisition, conversion, retention, product assortment, pricing optimization, and promotional ROI.
• Performance Management: Monitor KPIs, analyze sales and financial data, and implement initiatives to improve revenue, margins, and operational efficiency.
• Cross-Functional Leadership: Collaborate with Sales, Trade Marketing, Finance, Supply Chain, and IT to ensure effective execution, product availability, and customer experience.
• Market Development: Identify new platforms, business opportunities, and competitive trends to strengthen Mai Dubai's digital presence.
• Leadership & Reporting: Lead the E-Commerce team, manage key projects, and present business performance and strategic recommendations to Senior Management.

Qualifications & Experience:

• Bachelor's degree in Business, Marketing, Commerce, or a related field; a Master's degree is an advantage.
• 8-12 years of FMCG experience, including 5-7 years in E-Commerce and marketplace management.
• Proven track record in managing E-Commerce business performance, commercial negotiations, and preferably full P&L ownership.
• Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other relevant platforms.
• Proficiency in SAP, advanced Excel, PowerPoint, and commercial performance analytics.
• Strong financial acumen, strategic thinking, leadership, and stakeholder management skills.