Ecommerce Manager

Confidential; Abu Dhabi; On-site; AED 250,000 - 450,000; Full time

Job summary

Confidential is seeking an E-Commerce Manager for the MEA region based in Dubai, UAE. You will own commercial performance, digital trading, and consumer experience across online channels, driving profitable growth and strengthening D2C initiatives.

You will lead digital campaigns, analyze KPIs, and collaborate with Marketing, Merchandising, Supply Chain, and Finance to optimize product assortment, pricing, and customer journeys in a fast-paced retail environment.

Qualifications

• Bachelor's degree in business/marketing/digital commerce.
• Minimum 5 years of e-commerce or digital trading experience.
• Strong commercial acumen with a proven track record.
• Experience in retail, fashion, footwear, lifestyle or consumer goods preferred.
• Strong analytical skills and ability to translate data into actions.
• Excellent stakeholder management and communication skills.
• English strong; Arabic would be a plus.

Responsibilities

• Drive sales, profitability, and growth across MEA e-commerce channels.
• Own the digital trading calendar, promotions, and campaigns.
• Monitor KPIs: traffic, conversion rate, AOV, revenue.
• Optimize online customer journey and engagement.
• Collaborate with Marketing, Customer Service, Operations.
• Coordinate with Merchandising, Supply Chain, Finance, and Tech.
• Prepare reports and business reviews for regional/global stakeholders.
• Forecast, budget, and business planning support.

Skills

E-commerce

Analytics

Stakeholder management

English proficiency

Arabic language

Education

Business Administration

Marketing

Digital Commerce

Job description

Position is E-Commerce Manager, MEA

Location: Dubai, UAE

Industry is Retail

The Role:-

Reporting to Omnichannel Director , the E-Commerce Manager will be responsible for the performance and execution of E-commerce business across the region. The role combines commercial ownership, digital trading, consumer experience, analytics, and cross-functional collaboration to drive profitable growth and strengthen direct to consumer business

Key Responsibilities:-

Commercial Performance & Digital Trading

• Drive sales, profitability, and growth across E-commerce channels in the Middle East.
• Own the digital trading calendar, promotional activities, and seasonal campaigns.
• Monitor and optimize key performance indicators, including traffic, conversion rate, average order value, and revenue.
• Identify opportunities to improve commercial performance and enhance consumer engagement.

Customer Experience :-

• Champion a consumer-centric approach across all digital touchpoints.
• Continuously optimize the online customer journey to improve engagement, conversion, and retention.
• Partner with Marketing, Customer Service, and Operations teams to deliver a seamless and consistent consumer experience.

Product & Merchandising :-

• Collaborate closely with Merchandising teams to ensure the right product assortment, visibility, and inventory availability online.
• Support product launches, seasonal campaigns, and key commercial initiatives.
• Analyze product performance and provide recommendations to maximize sales opportunities and improve category performance.

Analytics & Insights :-

• Monitor business performance and translate data into actionable insights and recommendations.
• Prepare regular reports, dashboards, and business reviews for regional and global stakeholders.
• Support forecasting, budgeting, and business planning processes.

Cross-Functional Collaboration :-

• Work closely with Marketing, Merchandising, Supply Chain, Finance, Customer Service, and Technology teams to ensure successful execution of business priorities.
• Coordinate with regional and global stakeholders to align local initiatives with the overall digital commerce strategy.
• Foster strong collaboration across functions to drive business growth and operational excellence.

What We Are Looking For

• Bachelor's degree in Business Administration, Marketing, Digital Commerce, or a related field.
• Minimum 5 years of experience in E-commerce, Digital Commerce, Online Trading, or a similar commercial role.
• Strong commercial acumen with a proven track record of driving online sales growth and business performance.
• Experience within the retail, fashion, footwear, lifestyle, or consumer goods industry is preferred.
• Strong analytical skills with the ability to translate data into clear business actions and recommendations.
• Excellent stakeholder management, communication, and presentation skills.
• Experience working within a regional or multi-market environment is an advantage.
• Strong command of written and spoken English, Arabic would be a plus.
• A proactive, collaborative, and consumer-focused mindset with the ability to thrive in a dynamic environment.