Ecommerce Manager

Confidential; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Confidential is seeking an E-commerce Manager to lead the performance and execution of E-commerce across the region. You will own commercial trading, consumer experience, analytics, and cross-functional collaboration to drive profitable growth and strengthen direct-to-consumer business.

The role requires strong analytical skills, regional / multi-market experience, and the ability to translate data into actionable business decisions while partnering with Marketing, Merchandising, Supply Chain,

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Digital Commerce, or a related field.
• Minimum 5 years of experience in E-commerce, Digital Commerce, Online Trading, or a similar commercial role.
• Strong analytical skills with the ability to translate data into clear business actions and recommendations.
• Excellent stakeholder management, communication, and presentation skills.
• Experience working within a regional or multi-market environment is an advantage.

Responsibilities

• Drive sales, profitability, and growth across E-commerce channels in the Middle East.
• Own the digital trading calendar, promotional activities, and seasonal campaigns.
• Monitor and optimize KPIs (traffic, conversion rate, average order value, revenue).
• Identify opportunities to improve performance and engagement.
• Champion a consumer-centric online experience across digital touchpoints.
• Collaborate with Marketing, Merchandising, Supply Chain, Finance, CS, and Technology to deliver priorities.

Skills

Digital Commerce

E-commerce

Analytics

Stakeholder Management

Online Trading

Education

Bachelor's degree

Job description

Reporting to Omnichannel Director , the E-Commerce Manager will be responsible for the performance and execution of E-commerce business across the region. The role combines commercial ownership, digital trading, consumer experience, analytics, and cross-functional collaboration to drive profitable growth and strengthen direct to consumer business

Key Responsibilities:-

Commercial Performance & Digital Trading

• Drive sales, profitability, and growth across E-commerce channels in the Middle East.
• Own the digital trading calendar, promotional activities, and seasonal campaigns.
• Monitor and optimize key performance indicators, including traffic, conversion rate, average order value, and revenue.
• Identify opportunities to improve commercial performance and enhance consumer engagement.

Customer Experience :-

• Champion a consumer-centric approach across all digital touchpoints.
• Continuously optimize the online customer journey to improve engagement, conversion, and retention.
• Partner with Marketing, Customer Service, and Operations teams to deliver a seamless and consistent consumer experience.
• Collaborate closely with Merchandising teams to ensure the right product assortment, visibility, and inventory availability online.
• Support product launches, seasonal campaigns, and key commercial initiatives.
• Analyze product performance and provide recommendations to maximize sales opportunities and improve category performance.

Analytics & Insights :-

• Monitor business performance and translate data into actionable insights and recommendations.
• Prepare regular reports, dashboards, and business reviews for regional and global stakeholders.
• Support forecasting, budgeting, and business planning processes.

Cross-Functional Collaboration :-

• Work closely with Marketing, Merchandising, Supply Chain, Finance, Customer Service, and Technology teams to ensure successful execution of business priorities.
• Coordinate with regional and global stakeholders to align local initiatives with the overall digital commerce strategy.
• Foster strong collaboration across functions to drive business growth and operational excellence.

What We Are Looking For

• Bachelor’s degree in Business Administration, Marketing, Digital Commerce, or a related field.
• Minimum 5 years of experience in E-commerce, Digital Commerce, Online Trading, or a similar commercial role.
• Strong commercial acumen with a proven track record of driving online sales growth and business performance.
• Experience within the retail, fashion, footwear, lifestyle, or consumer goods industry is preferred.
• Strong analytical skills with the ability to translate data into clear business actions and recommendations.
• Excellent stakeholder management, communication, and presentation skills.
• Experience working within a regional or multi-market environment is an advantage.
• Strong command of written and spoken English, Arabic would be a plus.
• A proactive, collaborative, and consumer-focused mindset with the ability to thrive in a dynamic environment.