Duty Manager - Front Office - Al Naseem

Dubai Holding LLC; Dubai Emirate; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Colleague discounts on hotel stays

Healthcare and life insurance

Paid annual leave

Learning and development programs

Internal mobility within our network

Competitive tax-free salary (AED)

Job summary

Jumeirah Al Naseem in Dubai invites a Duty Manager – Front Office to lead a high-profile guest services team. You will act as the resort's management representative during shifts, ensuring seamless Front Office operations and top-tier guest satisfaction.

The role requires at least two years of leadership in Front Office, a Bachelor’s in Hospitality Management, and strong Opera knowledge, with excellent English communication and service standards across all departments.

Qualifications

• Leadership experience of minimum two years in Front Office Department.
• Bachelor’s degree in Hospitality Management from an accredited university.
• Excellent Opera Knowledge (Front Office Applications).
• Fluency in written and spoken English.

Responsibilities

• Act as the Resort's management representative during working hours, ensuring smooth Front Office operations and guest satisfaction.
• Supervise and ensure adherence to all Front Office policies and procedures by staff.
• Record relevant details of any major incident and important information in the guest feedback report.
• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments.
• Support Team Leaders with tasks like group check-ins and registration card checks.
• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement.

Skills

Leadership

English fluency

Education

Bachelor’s degree in Hospitality Management

Tools

Opera Knowledge

Job description

Duty Manager - Front Office - Jumeirah Al Naseem

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Duty Manager – Front Office to join Al Naseem.The main duties and responsibilities of this role include:

• Act as the Resort's management representative during working hours, ensuring smooth Front Office operations and guest satisfaction


• Supervise and ensure adherence to all Front Office policies and procedures by staff


• Record relevant details of any major incident and important information in the guest feedback report


• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments


• Support Team Leaders with tasks like group check-ins and registration card checks


• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement

About You

The ideal candidate for this position will have the following experience and qualifications:

• Leadership experience of minimum two years in Front Office Department


• Bachelor’s degree in Hospitality Management or relevant field from an accredited and renowned University.


• Excellent Opera Knowledge (Front Office Applications)


• Fluency in written and spoken English

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment


• Access to Learning & Development programs and clear career pathways


• Opportunities for internal mobility within our global network


• Colleague discounts on food, beverage, and hotel stays worldwide


• Comprehensive healthcare and life insurance coverage


• Paid annual leave entitlement


• Performance-based incentives tailored to your role


• Competitive tax-free salary paid in UAE Dirhams (AED)