Duty Manager - Front Office - Jumeirah Al Naseem

Jumeirah; United Arab Emirates; On-site; AED 223,000 - 357,000; Full time

Benefits offered by this job

Flight allowance

Health care

Hotel discounts

Job summary

Jumeirah Al Naseem in the United Arab Emirates invites applications for a Duty Manager - Front Office to oversee the Front Office, ensure service excellence, and uphold the brand’s luxury standards.

The role covers room inspections, VIP arrivals, overbooking management, guest complaints resolution, and close collaboration with Guest Services and other departments to maintain seamless guest experiences.

Qualifications

• Minimum 3–5 years in luxury hospitality front office or guest services.
• Bachelor’s degree in Hospitality or related field.
• Strong knowledge of Opera (Cloud) and MS Office.

Responsibilities

• Supervise Front Office operations to align with service standards.
• Conduct room inspections to assess availability and compliance with standards.
• Coordinate activities within designated areas to improve cross-functional cooperation.
• Manage bookings and handle overbooking situations when necessary.
• Assist with VIP arrivals and departures, guiding Guest Services teams.
• Monitor staff appearance and behavior to uphold professional standards.
• Maintain product and service knowledge within the department.
• Address guest complaints and coordinate corrective actions to ensure seamless guest services.

Skills

Guest services

Public relations

Front office

Education

Bachelor’s degree in Hospitality

Tools

Microsoft Office

Opera Cloud

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen for aDuty Manager - Front Office tojoinJumeirah Al Naseem.

The main duties and responsibilities of this role include:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Assist with VIP arrivals and departures, providing guidance to Guest Services Executives/Team Leaders.
• Monitor personnel behavior and appearance to uphold professional service standards.
• Maintain a high level of product and service knowledge within the department.
• Address guest complaints, coordinate corrective actions, report incidents, and take immediate actions to resolve emergencies, ensuring continuity of guest services and compliance with health, safety, and environmental procedures. Additionally, manage team performance and adherence to company standards, policies, and procedures, and fulfill any other duties as requested by management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3 - 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.