Team Leader (Russian Speaker) - Front Office - Jumeirah Al Naseem

Dubai Holding LLC; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Company-provided accommodation

Healthcare and life insurance

Annual leave and flights home

Learning & development programs

Colleague discounts on stays

Job summary

Jumeirah Al Naseem in Dubai is seeking a Team Leader (Russian Speaker) for the Front Office. You will lead the front desk team, coordinate shifts, and ensure guests receive a warm welcome and efficient service from arrival to departure.

Ideal candidates have 3 years of supervisory front desk experience in a 5-star hotel, speak Russian, and are proficient with Opera Front Office. This is a on-site role with competitive benefits in the UAE.

Qualifications

• 3 years supervisory experience in front desk in a 5-star Hotel.
• Secondary Education.
• Knowledge Opera (Front Office Applications).
• Proficiency in Russian.

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

Skills

Russian language

Front office supervision

Education

Secondary Education

Tools

Opera Front Office

Job description

Team Leader (Russian Speaker) - Front Office - Jumeirah Al Naseem

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Front Office Team Leaderto join Jumeirah Al Naseem.The main duties and responsibilities of this role include:

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3 years supervisory experience in front desk in a 5-star Hotel
• Secondary Education
• Knowledge Opera (Front Office Applications)

Proficiency in Russian

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)