Duty Manager - Front Office - Jumeirah Mina Al Salam (UAE National Talent)

Jumeirah; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Healthcare and life insurance

Flight allowance from home country

Colleague discounts on hotel stays

Job summary

Madinat Jumeirah is seeking a Duty Manager to lead overnight Front Office operations and ensure guest satisfaction across the resort’s four hotels. The role requires strong leadership, a background in Rooms Division at luxury brands, and fluent English.

You will supervise overnight staff, manage overbooking and guest visas, document incidents, and collaborate with other departments to maintain a seamless guest experience and uphold Jumeirah’s renowned hospitality standards.

Qualifications

• 1-3 years’ experience in Rooms Division at five-star luxury brands.
• Leadership experience of minimum two years in Front Office Department
• Bachelor’s degree in hospitality management or relevant field from an accredited and renowned University
• Excellent Opera Knowledge (Front Office Applications)
• Fluency in written and spoken English

Responsibilities

• Act as the Resort's management representative during overnight hours, ensuring smooth Front Office operations and guest satisfaction
• Supervise and ensure adherence to all Front Office policies and procedures by overnight staff
• Record relevant details of any major incident and important information in the guest feedback report
• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments
• Support Team Leaders with tasks like group check-ins and registration card checks
• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement

Skills

Rooms Division

Front Office Leadership

English Fluency

Education

Bachelor’s degree in hospitality management

Tools

Opera System

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Duty Manager for Madinat Jumeirah

The main duties and responsibilities of this role include:

• Act as the Resort's management representative during overnight hours, ensuring smooth Front Office operations and guest satisfaction
• Supervise and ensure adherence to all Front Office policies and procedures by overnight staff
• Record relevant details of any major incident and important information in the guest feedback report
• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments
• Support Team Leaders with tasks like group check-ins and registration card checks
• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1-3 years’ experience in Rooms Division at five-star luxury brands
• Leadership experience of minimum two years in Front Office Department
• Bachelor’s degree in hospitality management or relevant field from an accredited and renowned University
• Excellent Opera Knowledge (Front Office Applications)
• Fluency in written and spoken English

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)