Dubai Welcomer: Warm Welcome & Guest Concierge

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor in Dubai, United Arab Emirates, seeks a Welcomer to greet guests, deliver personalized check-in/check-out, and provide area information. You will collaborate with Front Office, Concierge and Guest Relations to ensure a smooth arrival and departure process in a vibrant, multicultural setting.

The role requires warmth, a polished appearance, and the ability to multitask in a fast-paced hotel environment. English fluency is essential, with other languages viewed as a plus.

Qualifications

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.

Responsibilities

• Greet and welcome all guests with warmth, professionalism, and a genuine smile.
• Provide personalized check-in and check-out experiences.
• Assist guests with inquiries, directions, and hotel information.
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences.
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience.
• Maintain a visible presence in the lobby and be readily available to assist or guide guests.
• Promote hotel services, facilities, and ongoing promotions.
• Handle guest feedback and resolve issues or escalated them appropriately.
• Ensure guest preferences and special requests are recorded and communicated effectively.
• Maintain a polished and professional appearance at all times, in line with brand standards.
• Anticipate guest needs and offer relevant recommendations to enhance their stay.

Skills

Communication

Guest Service

Multitasking

English Proficiency

Education

High school diploma

Tools

Opera PMS

Job description

Accor in Dubai, United Arab Emirates, seeks a Welcomer to greet guests, deliver personalized check-in/check-out, and provide area information. You will collaborate with Front Office, Concierge and Guest Relations to ensure a smooth arrival and departure process in a vibrant, multicultural setting.

The role requires warmth, a polished appearance, and the ability to multitask in a fast-paced hotel environment. English fluency is essential, with other languages viewed as a plus.