Dubai Shopping Experience Team Leader

AlFuttaim; Dubai; On-site; AED 78,120 - 122,760; Full time

Job summary

AlFuttaim is hiring a Shopping Experience Team Leader for their Dubai location. This pivotal role focuses on enhancing the in-store shopping journey while leading a customer-centric retail team. The ideal candidate will have 3-4 years of retail experience, particularly in team leadership, and a commitment to exceptional service quality.

Join AlFuttaim for an opportunity to develop supervisory skills within a structured international retail environment and contribute to a positive customer experience.

Qualifications

• 3-4 years of experience in retail operations or similar customer-facing environment.
• Previous experience in a team leadership, supervisory, or coaching role is preferred.
• Strong customer service mindset.

Responsibilities

• Ensure customer guidance is clearly in place for customer flow.
• Monitor waiting times and ensure queue management policies are followed.
• Support co-workers in customer complaints not resolved at first contact.

Skills

Retail customer service

Shopping experience management

Team leadership

Customer complaint resolution

English communication

Problem-solving

Education

High school diploma or equivalent

Job description

AlFuttaim is hiring a Shopping Experience Team Leader for their Dubai location. This pivotal role focuses on enhancing the in-store shopping journey while leading a customer-centric retail team. The ideal candidate will have 3-4 years of retail experience, particularly in team leadership, and a commitment to exceptional service quality.

Join AlFuttaim for an opportunity to develop supervisory skills within a structured international retail environment and contribute to a positive customer experience.