Dubai Real Estate Customer Care Specialist

Magnificent Century International Investment LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Magnificent Century International Investment LLC is seeking a dedicated Customer Care Professional for our Dubai on-site team. The role involves handling inbound and outbound inquiries, delivering accurate service information, and resolving issues promptly with courtesy and professionalism.

You will log interactions in our CRM, follow up on requests, and collaborate with cross-functional teams to improve processes.

Qualifications

• Strong customer service and customer support skills to handle inquiries and resolve issues effectively.
• Ability to build trust and maintain positive relationships with customers through clear communication.
• Solid analytical skills to understand customer trends and support process improvements.

Responsibilities

• Handle inbound and outbound customer inquiries and provide accurate information about services.
• Record calls and update customer interactions in internal systems; follow up on pending requests.
• Coordinate with relevant teams to ensure satisfactory resolution and monitor feedback.
• Support implementation of customer care initiatives and uphold company communication standards.

Skills

Customer service

Customer support

Communication

Analytical skills

Education

High school diploma

Tools

CRM software

Job description

Magnificent Century International Investment LLC is seeking a dedicated Customer Care Professional for our Dubai on-site team. The role involves handling inbound and outbound inquiries, delivering accurate service information, and resolving issues promptly with courtesy and professionalism.

You will log interactions in our CRM, follow up on requests, and collaborate with cross-functional teams to improve processes.