Customer Care Professional (Real Estate)

Magnificent Century International Investment LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Magnificent Century International Investment LLC is seeking a dedicated Customer Care Professional for our Dubai on-site team. The role involves handling inbound and outbound inquiries, delivering accurate service information, and resolving issues promptly with courtesy and professionalism.

You will log interactions in our CRM, follow up on requests, and collaborate with cross-functional teams to improve processes.

Qualifications

• Strong customer service and customer support skills to handle inquiries and resolve issues effectively.
• Ability to build trust and maintain positive relationships with customers through clear communication.
• Solid analytical skills to understand customer trends and support process improvements.

Responsibilities

• Handle inbound and outbound customer inquiries and provide accurate information about services.
• Record calls and update customer interactions in internal systems; follow up on pending requests.
• Coordinate with relevant teams to ensure satisfactory resolution and monitor feedback.
• Support implementation of customer care initiatives and uphold company communication standards.

Skills

Customer service

Customer support

Communication

Analytical skills

Education

High school diploma

Tools

CRM software

Job description

Company Description

Magnificent Century International Investment LLC is a growing organization based in Dubai, focused on delivering high-quality services and building long-term relationships with clients and partners. The company values professionalism, integrity, and strong customer focus in all business activities. Team members are encouraged to contribute ideas, collaborate across departments, and support continuous improvement. Working at Magnificent Century International Investment LLC offers opportunities to develop skills in a dynamic, multicultural environment.

Role Description

This is a full-time, on-site Customer Care Professional role based in Dubai. The Customer Care Professional will handle inbound and outbound customer inquiries, provide accurate information about business and services, and resolve issues in a timely and courteous manner. The role includes calling recording and updating customer interactions in internal systems, following up on pending requests, and coordinating with relevant teams to ensure satisfactory resolution. The individual will monitor customer feedback, identify common concerns, and provide suggestions to improve processes and service quality. The Customer Care Professional will also support the implementation of customer care initiatives and uphold company standards for communication and professionalism.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess abilities in Customer Satisfaction and Communication to build trust and maintain positive relationships.
• Candidates should possess solid Analytical Skills to understand customer trends, identify root causes, and support process improvements.
• Relevant experience in customer-facing roles, preferably in a corporate or service-focused environment.
• Proficiency in English; additional languages commonly used in Dubai are an advantage.
• Comfort working in a fast-paced, multicultural environment with attention to detail and accuracy.
• Basic computer literacy, including CRM or customer support tools, email, and office applications.
• High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.