Onsite Dubai: Customer Service Experience Pro

Confidential Careers; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Onsite in Dubai

Opportunities for professional growth

Diverse customer exposure

Job summary

Confidential Careers in Dubai is seeking a Customer Service Representative to manage incoming enquiries, service requests, and follow-up interactions with professionalism and accuracy. You will document interactions in the case-management system, coordinate with internal teams, and ensure timely updates while upholding high standards of customer care in a fast-paced onsite environment.

The role emphasizes calm communication, ownership, and the ability to resolve issues within agreed service

Qualifications

• Minimum two years of customer service experience in Dubai.
• Strong spoken and written English.
• Ability to use CRM, ticketing, email, chat, telephone, and standard office systems.

Responsibilities

• Manage customer enquiries across phone, email, chat, or other channels, delivering accurate responses.
• Own customer issues through closure by clarifying the need and coordinating internal actions.
• Record interactions and resolutions in the customer service system to protect continuity.
• Apply service procedures and quality standards to ensure dependable support.
• Monitor open cases and follow-up commitments to maintain timely responses.
• Identify recurring complaints or feedback to support improvements.
• Collaborate with internal teams to resolve service issues and maintain ownership of communication.
• Represent the organization professionally in all interactions with empathy and clarity.

Skills

Customer service

English proficiency

Active listening

Empathy

Tools

CRM software

Ticketing systems

Email & chat tools

Office suite

Job description

Confidential Careers in Dubai is seeking a Customer Service Representative to manage incoming enquiries, service requests, and follow-up interactions with professionalism and accuracy. You will document interactions in the case-management system, coordinate with internal teams, and ensure timely updates while upholding high standards of customer care in a fast-paced onsite environment.

The role emphasizes calm communication, ownership, and the ability to resolve issues within agreed service