Customer Service Representative

Reportage; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and commission‑base

Dynamic and professional work env.

Career growth opportunities

Job summary

Reportage is seeking a Customer Service Executive to be the focal point for clients’ property journeys, guiding documentation, transactions, and post-sale processes with professionalism.

The role involves resolving issues, coordinating with Sales, Finance, Legal, and Collections, and ensuring CRM logging and regulatory compliance in a dynamic real estate environment.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• Fresh graduate or up to 3 years of experience in a customer service role; UAE real estate experience is a significant advantage.
• Fluency in English and Arabic is required.
• Proficiency in CRM software and the MS Office suite.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented with a professional, patient, and empathetic demeanor.
• A strong team player who thrives in a collaborative environment.
• Adaptable and able to work flexible hours, including weekends if required.

Responsibilities

• Manage client transactions, documentation, contracts, registrations, cancellations, transfers, and handover documents.
• Issue No Objection Certificates (NOC) for resale transactions and mortgage applications.
• Ensure all transactions and documentation adhere to company policies and regulations (DLD, ADM, ADGM).
• Liaise with clients via phone, email, WhatsApp, and in-person meetings to address inquiries.
• Provide accurate information on properties, project updates, and company procedures.
• Follow up to gauge client satisfaction and collect feedback for improvement.
• Build and maintain long-term client relationships with a client-centric approach.
• Resolve complaints promptly and coordinate with Sales, Finance, Legal, and Collections.
• Log all interactions and resolutions in the CRM system.
• Collaborate with internal teams and authorities to ensure smooth operations.

Job description

We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.

We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency.

Key Responsibilities:

• Client Transaction & Documentation Management: Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents.
• Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications.
• Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).

Customer Inquiry & Relationship Management:

• Act as the main liaison for all client inquiries via phone, email, WhatsApp, and in-person meetings.
• Provide detailed and accurate information on properties, project updates, and company procedures.
• Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement.
• Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support.
• Address and resolve client complaints and concerns promptly and effectively.
• Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients.
• Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.

Reporting & Cross-Functional Collaboration:

• Generate regular reports on client issues, trends, and overall satisfaction for management.
• Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience.
• Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.

Qualifications & Requirements:

• Bachelor’s degree in business administration, Marketing, or a related field.
• Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage.
• Language Skills: Fluency in both English and Arabic is required.
• Proficiency in CRM software and the MS Office suite.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented with a professional, patient, and empathetic demeanor.
• A strong team player who thrives in a collaborative environment.
• Adaptable and able to work flexible hours, including weekends if required.

What We Offer:

• Competitive salary and commission-based incentives.
• A dynamic and professional work environment.
• Career growth opportunities in a leading real estate firm.

If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!