Dubai Outbound Customer Service Exec — Lead Conversion

Hire Via Global; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hire Via Global in Dubai, UAE is seeking Customer Service Executives to deliver excellent service. The role covers inbound inquiries, outbound calls, and supporting customer acquisition, with possible back-office tasks based on performance.

Responsibilities include maintaining records, data preparation, and timely follow-ups on leads. Candidates should have strong Hindi and English, be able to work in shifts, and possess at least 1 year of relevant experience.

Qualifications

• Minimum 1 year of experience in customer service, telecalling, BPO or outbound calling.
• Proficient with MS Excel and basic data management.

Responsibilities

• Make outbound calls to prospective customers using the assigned database.
• Handle inbound inquiries and provide accurate information to customers.
• Respond to customer inquiries via WhatsApp, phone and other messaging platforms.
• Follow up with leads and convert inquiries into customers.
• Maintain accurate and updated customer records and databases.

Skills

Hindi communication

English communication

Lead management

Data entry

Tools

MS Excel

Job description

Hire Via Global in Dubai, UAE is seeking Customer Service Executives to deliver excellent service. The role covers inbound inquiries, outbound calls, and supporting customer acquisition, with possible back-office tasks based on performance.

Responsibilities include maintaining records, data preparation, and timely follow-ups on leads. Candidates should have strong Hindi and English, be able to work in shifts, and possess at least 1 year of relevant experience.