Customer Service Executive

Superbytes Information technology; Dubai; On-site; AED 19,000 - 25,000; Full time

Benefits offered by this job

Company accommodation & visa

Growth opportunities

Job summary

Superbytes Information technology in Dubai seeks a Customer Service Executive to handle outbound calls, inbound inquiries, and messaging app support. The role may involve back-office tasks based on experience and company needs.

Responsibilities include data management, reporting, and proactive customer outreach. Day or night shifts may apply, with company accommodation and visa support as part of the package.

Qualifications

• 1 year of minimum work experience as a Customer Support Executive or tele caller.
• Hands-on experience with MS Excel.
• Excellent oral and written communication skills.
• Proactive and client service orientation.

Responsibilities

• Calling on the data given for customer acquisition
• Attend marketing enquiries for customer acquisition
• Followup on prospective leads to customer acquisition
• Keep customer record and followup
• Providing prompt customer support on phone, whatsapp, and other applications
• Proactively reaching out to customers for support, new business and references
• Keep data record, prepare reports and follow the team leader
• There could be day shift or night shift depending on the requirements

Skills

Excellent communication

Proactive customer service

BPO experience

Call center experience

Hindi & English bilingual

Tools

MS Excel

Job description

Job Description: Customer Service Executive (Full Time, Company Accommodation)

Position Title: Customer Service Executive (CSE)

Reports To: Team Leader

Location: Dubai

Job Type: Full Time

Experience: 1+ years in Customer Service or in Outbound Calling

Job Summary

We are looking for customer service executives to provide excellent customer service. The job involves outbound calling, handing inbound enquiries and providing customer service on messaging applications. The role can be purely calling or customer service back office operations depending on communication level, prior work experience and agression towrads work completion.

This role requires data management, record keeping and preparing reports.

Key Responsibilities

• Calling on the data given for customer acquisition
• Attend marketing enquiries for customer acquisition
• Followup on prospective leads to customer acquisition
• Keep customer record and followup
• Providing prompt customer support on phone, whatsapp, and other applications
• Proactively reaching out to customers for support, new business and references
• Keep data record, prepare reports and follow the team leader
• There could be day shift or night shift depending on the requirements

Education & Experience:

• 1 year of minimum work experience as a Customer Support Executive or tele caller
• Hands-on experience with MS Excel
• Excellent oral and written communication skills
• Proactive and client service orientation

Skills:

• Experience in BPO is also considered
• Hindi & English must additional indian languages preferred

Comensation & Benefits :

• Salary AED 1700 to 2200 per month
• Company accommodation, food and visa (Company provides excellent work and growth environment. Company provides Accommodation and Food. Visa shall be provided by the company and those who are not in UAE shall be provided with Visa)
• Excellent Growth Opportunities in terms of higher promotion as well as Salary