Dubai On-Site Customer Support Specialist

CCL Label Inc.; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

CCL Label Inc. in Dubai is seeking a dedicated Customer Support Executive to handle inquiries across channels, provide product information, and ensure high customer satisfaction.

You will resolve order, delivery, and technical issues, coordinate with sales, production, and logistics, and document all interactions in the CRM system. The role emphasizes online support when needed and escalation of complex problems.

Qualifications

• Strong customer support and service skills with clear communication.
• Experience in customer satisfaction, managing expectations and relationships.
• Experience with online support via email, chat, and CRM tools.
• Technical support capabilities including product knowledge and basic troubleshooting.
• Problem-solving, time management, and attention to detail are beneficial.
• Previous customer-facing work, preferably in manufacturing/packaging industries.
• English proficiency; other regional languages are a plus.
• Diploma or bachelor’s degree in Business or Communications preferred.

Responsibilities

• Handle customer inquiries across multiple channels and provide accurate information.
• Resolve issues related to orders, deliveries, and product technical aspects.
• Coordinate with sales, production, and logistics teams to fulfill requests.
• Document interactions in the customer support system and maintain records.
• Offer online support when needed and escalate complex problems.
• Follow up to ensure resolutions meet customer expectations and drive improvements.

Skills

Customer support

Customer service

Online support

Technical support

Problem solving

Time management

Attention to detail

Customer-facing experience

Education

Diploma or bachelor’s degree in Business/Communications

Tools

CRM tools

Job description

CCL Label Inc. in Dubai is seeking a dedicated Customer Support Executive to handle inquiries across channels, provide product information, and ensure high customer satisfaction.

You will resolve order, delivery, and technical issues, coordinate with sales, production, and logistics, and document all interactions in the CRM system. The role emphasizes online support when needed and escalation of complex problems.