Customer-Centric Software Support Specialist

Locator

Dubai

On-site

AED 67,000 - 134,000

Full time

3 days ago

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Job summary

Locator is seeking an IT Technical Support specialist in Dubai to provide professional support for software products, deliver product training, and ensure a seamless user experience with outstanding customer service.

The role involves promptly addressing inquiries, diagnosing issues, and coordinating with development teams to resolve escalated problems while maintaining a focus on process improvement and knowledge-base documentation.

Qualifications

1–2 years of IT support or software customer service experience.
Bachelor’s degree in IT, CS, Electronics & Communications, or related field.
Excellent verbal and written English communication skills.
Strong analytical thinking, problem-solving skills, and a customer-first attitude.

Responsibilities

Respond promptly to customer inquiries via phone, email, and in-person.
Provide software training, product demonstrations, and feature walkthroughs to clients.
Diagnose and resolve technical issues related to software products and IT systems.
Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.
Log and document support activities, technical resolutions, and client feedback in the internal system.
Coordinate with the development team to escalate unresolved issues and track resolution progress.
Assist in improving support processes and contribute to knowledge-base documentation.