Dubai On-Site Customer Support Advisor

Talabat Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

instashop in Dubai is seeking a Customer Service Advisor for its online marketplace. You will handle customer inquiries, coordinate with delivery and partner teams, and maintain a high standard of service to ensure orders are fulfilled and customers remain satisfied.

The role requires at least 2 years of customer service or call centre experience, strong English communication, and the ability to manage multiple inquiries in a fast-paced environment. Arabic is a plus.

Qualifications

• Minimum 2 years of experience in customer service or call centre roles.
• Strong verbal and written communication skills in English.
• Arabic language skills are an advantage.

Responsibilities

• Handle incoming calls and messages from customers and partners.
• Deliver professional customer service with active listening and clear responses.
• Coordinate with Rider Support and Partner Care to resolve order issues.
• Provide timely information and escalate when needed to ensure smooth fulfillment.

Skills

Customer service

Communication

Call centre experience

English

Arabic (advantage)

Education

High school diploma

Job description

instashop in Dubai is seeking a Customer Service Advisor for its online marketplace. You will handle customer inquiries, coordinate with delivery and partner teams, and maintain a high standard of service to ensure orders are fulfilled and customers remain satisfied.

The role requires at least 2 years of customer service or call centre experience, strong English communication, and the ability to manage multiple inquiries in a fast-paced environment. Arabic is a plus.