Onsite Customer Experience Specialist — Dubai

AimGulf; Dubai; Sur place; AED 33 000 - 58 000; Plein temps

Résumé du poste

AimGulf in Dubai is seeking a customer service representative to warmly greet customers, answer phone inquiries and coordinate service bookings. The role requires a courteous demeanor and the ability to guide customers to the appropriate service advisor in a fast-paced environment.

You will participate in telemarketing campaigns, support reception duties, and help maintain a clean, professional reception area to uphold the company image.

Qualifications

• 1–2 years relevant experience.
• Customer service skills/certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.

Responsabilités

• Be part of Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Welcome service customers, seat them and keep them comfortable until attended by the Service Advisor.
• Direct customers to the relevant adviser.
• Call customers to obtain follow-up feedback on their visits to ATM.
• Arrange for prompt service to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene in the reception area and uphold housekeeping standards.

Connaissances

Customer service

Multicultural environment

Well groomed appearance

Formation

High school certificate

Description du poste

AimGulf in Dubai is seeking a customer service representative to warmly greet customers, answer phone inquiries and coordinate service bookings. The role requires a courteous demeanor and the ability to guide customers to the appropriate service advisor in a fast-paced environment.

You will participate in telemarketing campaigns, support reception duties, and help maintain a clean, professional reception area to uphold the company image.