Customer Support Specialist: Personal Touch & Solutions

Confidential Company; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Confidential Company in the United Arab Emirates (Abu Dhabi) is seeking a customer service representative to address inquiries and resolve issues with a personal touch. The role includes providing clear product information tailored to customer needs and ensuring a positive support experience.

Responsibilities include using CRM software to track interactions, following up on open cases, and collaborating with the product team to identify recurring issues and improve overall customer satisfaction.

Qualifications

• Bachelor's degree in business, communications, or a related field is preferred for a strong foundation in customer relations.
• 1-3 years of experience in customer service or support roles, showcasing the ability to manage customer interactions effectively.
• Proven track record in a fast-paced environment, demonstrating the capability to adapt and thrive under pressure.
• Fluency in English, with additional languages considered a strong asset for diverse customer bases.

Responsibilities

• Act as the primary point of contact for customers addressing their inquiries and resolving issues with a personal touch
• Utilize CRM software to track interactions and follow up on open cases ensuring no customer feels neglected
• Provide clear and concise product information helping customers understand features and benefits tailored to their needs
• Identify recurring issues and collaborate with the product team to develop solutions that enhance customer satisfaction

Skills

Customer service

CRM software

Communication

Time management

Problem solving

Fluent English

Education

Bachelor's degree in business, communications, or a related field

Tools

CRM software

Job description

Confidential Company in the United Arab Emirates (Abu Dhabi) is seeking a customer service representative to address inquiries and resolve issues with a personal touch. The role includes providing clear product information tailored to customer needs and ensuring a positive support experience.

Responsibilities include using CRM software to track interactions, following up on open cases, and collaborating with the product team to identify recurring issues and improve overall customer satisfaction.