Customer Success & Accounts Specialist

Avery Dennison; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Avery Dennison is seeking a customer service professional in Dubai to manage order processing, follow-up, and customer inquiries. The role involves supporting sales, coordinating with logistics, and resolving issues to ensure on-time deliveries and high customer satisfaction.

The candidate should have a diploma or degree and 2-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position is full-time and on-site in Dubai.

Qualifications

• Degree or Equivalent Diploma required.
• 2-3 years in Customer Service or related experience is a plus.
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills.
• Able to effectively manage many priorities and issues.
• Understanding of Microsoft Office and function specific software.

Responsibilities

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action.
• Promotes and sells the company's products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

Job description

Avery Dennison is seeking a customer service professional in Dubai to manage order processing, follow-up, and customer inquiries. The role involves supporting sales, coordinating with logistics, and resolving issues to ensure on-time deliveries and high customer satisfaction.

The candidate should have a diploma or degree and 2-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position is full-time and on-site in Dubai.