Customer Success & Support Specialist

Presentail; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Presentail is seeking a customer service representative to join our Al Barsha shop in Dubai. You will drive customer satisfaction by handling inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction, with excellent written and verbal communication skills. You will manage inbound communications, advise customers on how to leverage the product, and track

Qualifications

• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Bachelor’s degree or equivalent.

Responsibilities

• Manage inbound customer communications - Answer calls and emails to address questions, requests and issues.
• Consult on customer success - Advise customers on how to leverage the product/service based on their needs.
• Maintain working product knowledge - Act as a product expert to ensure information is accurate and up-to-date.
• Track interactions in CRM - Record customer interactions for cross-functional awareness.

Skills

communication

customer-first mindset

time-management

prioritization skills

positive attitude

Education

Bachelor’s degree or equivalent

Job description

Presentail is seeking a customer service representative to join our Al Barsha shop in Dubai. You will drive customer satisfaction by handling inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction, with excellent written and verbal communication skills. You will manage inbound communications, advise customers on how to leverage the product, and track