Dubai On-site Customer Experience Specialist

AlFuttaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim in Dubai seeks a Customer Service Executive to support customer relationships, respond to inquiries, resolve complaints, and ensure service levels are met. The role focuses on accurate records in CRM and timely issue resolution.

Candidates should have 1-2 years of experience in customer care or contact centers, preferably in financial services in the UAE, with strong communication and the ability to manage multiple client accounts while maintaining professionalism.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer relationship management skills across multiple client accounts.
• Ability to prioritize daily tasks and manage competing requirements.

Responsibilities

• Handle customer communications via calls, emails, and channels while maintaining service standards.
• Monitor SLA adherence by tracking response times and breaches.
• Act as primary contact for customers, understand requirements, coordinate solutions.

Skills

Communication

CRM skills

Customer relationship mgmt

Problem solving

Organizational skills

Conflict resolution

Attention to detail

Education

Bachelor's degree in Business or Operations

Job description

Al-Futtaim in Dubai seeks a Customer Service Executive to support customer relationships, respond to inquiries, resolve complaints, and ensure service levels are met. The role focuses on accurate records in CRM and timely issue resolution.

Candidates should have 1-2 years of experience in customer care or contact centers, preferably in financial services in the UAE, with strong communication and the ability to manage multiple client accounts while maintaining professionalism.