Dubai Luxury Reservations Specialist

Say HELLO!; Dubai; Sur place; AED 50 000 - 70 000; Plein temps

Résumé du poste

Say HELLO! for DUBAI is seeking a Reservations Agent for an on-site role based in Dubai. You will handle inquiries via phone, email, and digital channels, providing accurate information on availability, rates, and services.

Responsibilities include creating, modifying, and canceling reservations in the booking system, responding to guest requests, and coordinating with internal teams to ensure a seamless booking experience. Knowledge of promotions, policies, and payment procedures is essential.

Qualifications

• Strong customer service and professional communication with guests.
• Experience with reservation or booking systems and data entry.
• English proficiency; regional languages beneficial.

Responsabilités

• Handle incoming reservation inquiries via phone, email, and digital channels.
• Create, modify, and cancel reservations in the booking system.
• Respond to guest requests and coordinate with internal teams to ensure a smooth booking experience.
• Maintain knowledge of promotions and policies; handle payments and guarantees per procedures.

Connaissances

Customer service

Communication

English proficiency

Data entry

Time management

Problem solving

Front office experience

Formation

High school diploma

Hospitality/tourism studies (bonus)

Description du poste

Say HELLO! for DUBAI is seeking a Reservations Agent for an on-site role based in Dubai. You will handle inquiries via phone, email, and digital channels, providing accurate information on availability, rates, and services.

Responsibilities include creating, modifying, and canceling reservations in the booking system, responding to guest requests, and coordinating with internal teams to ensure a seamless booking experience. Knowledge of promotions, policies, and payment procedures is essential.