Dubai Luxury Guest Experience Lead

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 156,000 - 268,000; Full time

Job summary

The Ritz-Carlton at DIFC, Dubai, is seeking a Non-Management front desk/guest services professional. You will process check-ins, verify guest identity and payment, assign rooms, and issue keys, ensuring accuracy and adherence to standards.

Responsibilities include balancing cash, preparing reports, and supporting training and coaching of team members to uphold Ritz-Carlton service excellence.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Balance and drop receipts, prepare daily reports and cash handling tasks.
• Assist in training, coaching and motivating staff; ensure guest requests are fulfilled.

Skills

Guest service

Cash handling

Communication

Team coaching

Education

High school diploma or GED

Job description

The Ritz-Carlton at DIFC, Dubai, is seeking a Non-Management front desk/guest services professional. You will process check-ins, verify guest identity and payment, assign rooms, and issue keys, ensuring accuracy and adherence to standards.

Responsibilities include balancing cash, preparing reports, and supporting training and coaching of team members to uphold Ritz-Carlton service excellence.