Dubai Luxury Front Desk Supervisor – Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Dubai DIFC is seeking a Front Desk Supervisor - Guest Services to lead on-site front desk operations in a luxury hotel environment. You will oversee guest check-ins, room assignments, payments, and billing accuracy while ensuring Ritz-Carlton service standards.

The role also supports management with staff training, evaluation, and coaching to maintain exceptional guest experiences. Based in Dubai, United Arab Emirates, this full-time position emphasizes accurate financial

Qualifications

• Education: High school diploma or GED equivalent.
• At least 1 year in a related front desk or guest services role.
• Strong communication and customer service focus.
• Ability to follow financial procedures and use hotel systems.

Responsibilities

• Process guest check-ins/identity verification and payment methods.
• Assign rooms, manage keys, and adjust guest accounts as needed.
• Balance and secure daily cashiering and billing.
• Prepare daily front office reports and maintain records.
• Train, evaluate, and coach front office staff.

Skills

Front desk operations

Guest check-in processing

Billing verification

Cashiering

POS systems

Team coaching

Customer service

Education

High school diploma or GED

Tools

Hotel computer systems

Point of Sale (POS)

Job description

The Ritz-Carlton Dubai DIFC is seeking a Front Desk Supervisor - Guest Services to lead on-site front desk operations in a luxury hotel environment. You will oversee guest check-ins, room assignments, payments, and billing accuracy while ensuring Ritz-Carlton service standards.

The role also supports management with staff training, evaluation, and coaching to maintain exceptional guest experiences. Based in Dubai, United Arab Emirates, this full-time position emphasizes accurate financial