Dubai Luxury Concierge Lead — VIP Services & Partnerships

Swiss Connect Solutions; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Accommodation provided

Medical insurance

Annual flight tickets

Meals provided

Service charge

Job summary

Swiss Connect Solutions in Dubai seeks a Chief Concierge to lead the Concierge department at a prestigious 5-star hotel. The role requires a senior hospitality professional with deep Dubai luxury market experience and exceptional leadership.

As the face of personalised guest services, you will oversee operations, curate bespoke experiences, manage high-profile requests and maintain relationships with luxury partners across Dubai.

Qualifications

• Minimum 3 years luxury hotel concierge experience in Dubai.
• Experience as Chief Concierge or Senior Concierge in a 5-star hotel.
• Fluent in English; additional languages are advantageous.

Responsibilities

• Lead, train and manage the Concierge team to uphold 5-star service standards.
• Act as primary contact for VIPs, repeat guests, celebrities and high-profile clientele.
• Curate exclusive, tailor-made guest experiences (dining, entertainment, luxury transport, private events).
• Maintain an extensive network of Dubai luxury partners, vendors and service providers.
• Handle complex guest requests with discretion, efficiency and creativity.
• Oversee daily concierge operations, scheduling and service flow.
• Anticipate guest needs through pre-arrival planning and guest profile analysis.
• Resolve guest feedback with elegance, diplomacy and swift solutions.

Skills

Leadership

Communication

VIP relations

Education

Concierge certifications

Job description

Swiss Connect Solutions in Dubai seeks a Chief Concierge to lead the Concierge department at a prestigious 5-star hotel. The role requires a senior hospitality professional with deep Dubai luxury market experience and exceptional leadership.

As the face of personalised guest services, you will oversee operations, curate bespoke experiences, manage high-profile requests and maintain relationships with luxury partners across Dubai.