Concierge Supervisor: Lead VIP & Guest Experience

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor in Dubai seeks an experienced Concierge Team Lead to oversee daily operations, ensuring service standards are friendly and engaging for all guests.

You will handle VIP guest experiences, respond to special requests, and maintain up-to-date knowledge of local attractions and services to assist guests effectively.

Strong leadership, excellent communication, and familiarity with hotel management software are required. UAE Driver's license is a plus.

Qualifications

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and multitasking.
• Have great attention to detail.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Skills

Concierge leadership

VIP guest experiences

Communication

Multitasking

Attention to detail

Tools

Hotel management software

Job description

Accor in Dubai seeks an experienced Concierge Team Lead to oversee daily operations, ensuring service standards are friendly and engaging for all guests.

You will handle VIP guest experiences, respond to special requests, and maintain up-to-date knowledge of local attractions and services to assist guests effectively.

Strong leadership, excellent communication, and familiarity with hotel management software are required. UAE Driver's license is a plus.