Dubai Insurance Kiosk – Frontline Customer Care

AlFuttaim; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Orient Insurance PJSC, part of the Al-Futtaim Group, is hiring a Customer Service - Insurance Assistant in Dubai to provide face-to-face support at mall-based kiosks and service centers.

The role combines insurance servicing with direct customer engagement, handling inquiries, renewals, endorsements, claims status queries, documentation, and coordination with underwriting, claims, and operations to ensure high customer satisfaction.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Insurance, Finance, or a related field.
• Minimum 2 years of customer service, call centre, front desk, retail insurance operations.
• Previous insurance industry experience is preferred.

Responsibilities

• Welcome walk-in customers professionally and provide face-to-face assistance.
• Respond to inquiries about policies, renewals, endorsements, claims, and service requests.
• Provide accurate information about insurance products and services.
• Assist with policy issuance, renewals, amendments, and required documents.
• Follow up on quotations, renewals, and pending service requests.
• Coordinate with underwriting, claims, and operations to resolve complex matters.

Skills

Customer service

Communication skills

Problem solving

MS Office

Education

Bachelor's or Diploma in Business Administration, Insurance, Finance, or related field

Job description

Orient Insurance PJSC, part of the Al-Futtaim Group, is hiring a Customer Service - Insurance Assistant in Dubai to provide face-to-face support at mall-based kiosks and service centers.

The role combines insurance servicing with direct customer engagement, handling inquiries, renewals, endorsements, claims status queries, documentation, and coordination with underwriting, claims, and operations to ensure high customer satisfaction.