Dubai Motor Insurance Policy Operations Specialist

AlFuttaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Orient Insurance PJSC in Dubai seeks a Motor Insurance Officer - Policy Operations to support retail motor and fleet policy administration, processing quotations, approvals, policy transactions and customer requests with accuracy and timeliness.

The role connects customers, brokers and underwriters, ensures compliance with underwriting guidelines, and maintains records and reports to support audits.

Qualifications

• Bachelor's degree in a relevant discipline and 2–3 years of insurance experience.
• Basic knowledge of motor insurance products, policy documentation and processing.
• Ability to manage several cases simultaneously with accuracy and clear communication.

Responsibilities

• Support daily operations for retail motor and fleet insurance business.
• Prepare and process motor insurance quotations according to approved rates and guidelines.
• Issue new policies after confirming documentation, payment and authorization requirements.
• Handle renewals, endorsements and policy cancellations accurately.
• Review requests and provide approvals within the assigned authority matrix.
• Enter policy details into the insurance system and verify all recorded information.
• Coordinate with underwriters to clarify risk information and processing requirements.
• Follow up on missing documents, outstanding payments and pending approvals.
• Maintain trackers for quotations, approvals, pending cases and completed transactions.
• Prepare accurate operational reports for management review.

Skills

Motor insurance operations

Retail motor policy administration

Fleet insurance processing

Insurance quotation preparation

Policy issuance and renewal

Endorsements and cancellations

Authority-matrix review

Underwriting guideline compliance

Customer and vehicle document verif.

Insurance system data entry

Payment and approval follow-up

Broker and agent coordination

Turnaround-time monitoring

Operational tracking and reporting

Microsoft Excel

Microsoft Office

Record management

Customer request handling

Data accuracy and quality checking

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Excel

Microsoft Office

Job description

Orient Insurance PJSC in Dubai seeks a Motor Insurance Officer - Policy Operations to support retail motor and fleet policy administration, processing quotations, approvals, policy transactions and customer requests with accuracy and timeliness.

The role connects customers, brokers and underwriters, ensures compliance with underwriting guidelines, and maintains records and reports to support audits.