Dubai Insurance Contact Center Agent

iiqaf Group; Dubai; In loco; AED 73.000 - 84.000; Tempo pieno

Descrizione del lavoro

IIQAF Group is seeking a customer-focused Contact Center Agent in Dubai to support insurance customers. You will handle calls, provide policy information, assist with service requests, and maintain accurate CRM records.

The role requires experience in contact center operations or insurance customer service, with strong communication and problem-solving abilities. Fluency in English is essential; Arabic is a plus.

Competenze

• High school diploma or equivalent required; higher degree a plus.
• Experience in contact center or customer service preferred.
• Knowledge of insurance processes such as renewals, claims, and policies is advantageous.
• Strong verbal communication and telephone etiquette are essential.
• Proficiency with CRM systems and MS Office is preferred.

Mansioni

• Handle inbound and outbound calls for insurance inquiries and service requests.
• Provide accurate policy information including coverage, premiums, renewals, and documents.
• Explain policy applications, status, endorsements, cancellations, and renewal requirements.
• Coordinate with claims for updates and follow-ups on claims inquiries.
• Assist with policy renewals by contacting customers and explaining procedures.
• Record interactions and resolutions in the CRM accurately.
• Follow up on pending requests and route complex cases appropriately.
• Resolve complaints professionally and escalate when necessary.
• Make outbound calls to gather quotations, missing documents, and feedback.
• Explain insurance processes clearly and maintain a customer-friendly approach.

Conoscenze

Customer service

Call center

Verbal communication

Attention to detail

Problem solving

Formazione

High school diploma

Diploma/Bachelor's in business administration/insurance/finance

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

IIQAF Group is seeking a customer-focused Contact Center Agent in Dubai to support insurance customers. You will handle calls, provide policy information, assist with service requests, and maintain accurate CRM records.

The role requires experience in contact center operations or insurance customer service, with strong communication and problem-solving abilities. Fluency in English is essential; Arabic is a plus.