Dubai Frontline Retail Associate — Customer Service

AlFuttaim; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Hands-on experience in a leading retail organization

Supportive team environment

Career growth opportunities

Job summary

AlFuttaim in Dubai is seeking a Customer Service Associate who will be essential in providing excellent customer service, supporting sales activities, and maintaining store standards. This role involves engaging with customers, assisting with product selections, and ensuring a positive shopping experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. Previous experience in retail is preferred but not mandatory. This is a full-time position with competitive monthly salary.

Qualifications

• Previous experience in customer service or retail is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a positive and proactive attitude.
• Ability to work as part of a team in a fast-paced retail environment.
• Basic numerical skills and comfort using point-of-sale systems.

Responsibilities

• Engage customers courteously to understand needs and provide product assistance.
• Deliver a high standard of customer service to ensure a welcoming shopping experience.
• Handle basic customer complaints and escalate complex issues to supervisors.
• Support sales activities by guiding customers through product selection.
• Operate the cash register accurately following company procedures.
• Maintain store cleanliness, organization, and visual standards.
• Assist with stock replenishment, inventory checks, and loss prevention.

Skills

Customer service and complaint handling

Retail sales support

Cash handling and POS operations

Stock management and merchandising support

Communication and teamwork

Job description

AlFuttaim in Dubai is seeking a Customer Service Associate who will be essential in providing excellent customer service, supporting sales activities, and maintaining store standards. This role involves engaging with customers, assisting with product selections, and ensuring a positive shopping experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. Previous experience in retail is preferred but not mandatory. This is a full-time position with competitive monthly salary.