Dubai Front Desk & Guest Experience Specialist

applydubaijob.com; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Wescott Group of Hotels in Dubai is seeking a Front Office Receptionist to join its hospitality team. The ideal candidate will be professional, customer-focused, and capable of delivering a smooth, memorable guest experience at the front desk.

Responsibilities include greeting guests, managing check-in/check-out, handling enquiries and calls, and coordinating with other departments to ensure seamless service in a busy hotel environment.

Qualifications

• Experience in hotel or front-office is advantageous.
• Excellent communication and interpersonal skills.
• Good command of English.
• Presentable, professional and customer-oriented.
• Ability to work well in a team.

Responsibilities

• Welcome guests in a professional and friendly manner.
• Handle guest check-in and check-out procedures efficiently.
• Respond to guest enquiries and manage telephone calls.
• Coordinate with internal departments to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming front-office area.

Skills

Customer service

Communication

Interpersonal skills

Front-office operations

Education

Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or related field

Job description

Wescott Group of Hotels in Dubai is seeking a Front Office Receptionist to join its hospitality team. The ideal candidate will be professional, customer-focused, and capable of delivering a smooth, memorable guest experience at the front desk.

Responsibilities include greeting guests, managing check-in/check-out, handling enquiries and calls, and coordinating with other departments to ensure seamless service in a busy hotel environment.